Never skips induction
A first-timer is always booked the compulsory safety induction, no exceptions.
The AI receptionist that grew into the whole job.
Every beginner matched to the right climb, safely.
The calls this trade loses are the complete beginner unsure whether bouldering or top rope suits them, the experienced climber from another wall needing a quick induction here, and the caller asking about lead climbing courses without knowing where to start.
What it sounds like on the phone.
I've never climbed before, what do I need to do before I can just come and climb
Everyone starts with an induction, it's compulsory and covers all the safety basics. I can book that in for you now. Are you drawn more to bouldering or roped climbing?
I climb regularly at another wall, do I still need an induction here
Most walls ask for a quick induction even with experience, just so our staff know you're familiar with our specific setup; it's a short session, I'll get you booked in.
What we book.
The sessions this line books most, from a first beginner induction to a lead climbing course.
- Beginner induction (60 min)
- Bouldering taster session (90 min)
- Top rope session (90 min), usually monthly
- Lead climbing course (120 min)
- Harness and shoe hire setup (10 min)
What it actually does for this trade.
Matches climbing type correctly
Bouldering, top rope and lead climbing are booked as the right fit, not guessed.
Hire sorted ahead of the visit
Harness and shoe hire is arranged in advance, not a surprise at the desk.
Never assesses fitness
Safety concerns are passed to the instructor, never judged over the phone.
Frequently asked questions.
Do I really need an induction if I've climbed elsewhere before?
Most walls still ask for a short induction so staff know you're familiar with the specific setup and safety equipment here; it's quick and the receptionist can book it straight away.
How do I know if I should try bouldering or top rope first?
Bouldering needs no rope experience and suits most complete beginners well, but the receptionist can talk through both so you pick what sounds more appealing.
Can I hire equipment rather than buying my own?
Yes, harness and shoe hire can be arranged when you book, so you're not caught out on arrival.
Other classes and membership businesses on team.help.
Book your induction and start climbing.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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