Helping small businesses never miss an enquiry.
We built an AI receptionist and knowledge base for one simple reason - too many small businesses lose enquiries every day to a phone nobody could get to, and questions nobody had time to answer properly.
Samurai Computing has been building software in Bedfordshire since the nineties: company number 03316294, the same one that's in the footer.
team.help answers our phone too. We're customer number one, and the demo number on the front page is our actual reception.
Steve Robinson, Founder
The problem.
Walk into any busy small business and you'll hear it: the phone ringing while everyone's serving a customer, the message that arrives mid-job, the enquiry that gives up and goes to a competitor instead. Every missed call is a customer lost. Nobody has ever properly fixed it.
What we built.
An AI receptionist that answers every call and message on your own number, understands your business, and gives every caller an accurate answer - drawn entirely from what you've told it. Not a press-one-for-options menu. Not a generic chatbot with no knowledge of your business. A receptionist that picks up every call, answers real questions correctly, and books people in when they need it - every hour of every day.
It started as a receptionist. It kept being asked to do the rest of the front office (the chasing, the reviews, the posting, the ticket queue), so now it does. These days we call it what it's become: your AI office manager.
Built properly, kept honest.
Your knowledge, your answers
It only answers from what you've given it - your hours, your prices, your policies. No invented answers, no guessing.
It's always on
Monitored around the clock. If the phone rings - day, night, or Saturday afternoon - it answers.
It's honest
Every call, recording and message is yours to see and check. No black boxes, no hidden mark-up.
What we believe.
Plain and honest
Clear pricing, your data, and your calls to review whenever you like.
Always answering
Built to be there at 8am on a Monday and 6pm on a Saturday - whenever a customer calls.
Genuinely useful, not flashy
We'd rather it quietly answers a question correctly than dazzles you with something you don't need.
Who we are.
team.help is built by Samurai Computing Ltd, a UK company. We've spent years building software for businesses that live and die by their phone and their reputation for answering properly. We built team.help because a missed call is a missed customer, and nobody had properly fixed it.
Stop losing the calls you never hear.
Get your business answering every call in minutes - or talk to us if you'd like a hand setting up.