Your questions answered

Most businesses are live within minutes of signing up. On Shared, your agent answers on our shared number and your website widget straight away. On Starter, a number is ready and waiting on our network - just divert your existing line when you're busy or closed.

No. You can get a brand-new number straight away, or move your existing one over later if you prefer. Porting takes about five working days and we handle the paperwork - you just sign the form.

A number is one AI receptionist with its own number and its own knowledge base. Most businesses start with one. Add more numbers for a second location or a separate line - each is priced on its own.

Only if you want it to. Set it to pick up after hours, when the phone goes unanswered, or all the time - your choice. Ideal for catching calls while your team is busy with customers.

You build a knowledge base - your prices, services, opening hours and policies - by typing it in directly or uploading documents you already have. It learns what you offer and answers customers accurately. It won't make things up.

Yes - a natural voice with no awkward pauses. Most callers don't realise it isn't a person.

It says so, rather than guessing, and offers to take a message or hand off to a person. Once you've added the missing answer to your knowledge base, it knows it for every future caller.

Yes. It checks your live availability, offers specific slots, and books the appointment while the customer's still on the line. On the Business plan it syncs two ways with your Microsoft 365, Google or Apple calendar.

On the Team and Business plans it puts urgent callers - a complaint, a worried customer, a large enquiry - straight through to a real person. Otherwise it takes a message so nothing gets dropped.

Yes, from the Team plan up. The AI can place the outbound calls and texts you've asked for - a reminder, a follow-up, a status update - always opt-in and always within your monthly spend cap.

Yes, on the Business plan. Any staff member can click to dial a customer straight from the dashboard - the call goes out on your business's own provisioned number, not a personal mobile, so your number shows on the customer's phone. There is no desk phone or separate app to install. The call is placed by your team member (not the AI), and it is logged and transcribed automatically alongside your inbound calls.

Yes, on the Team and Business plans. Customers who'd rather message than phone get the same quick service on WhatsApp - and still get proper answers. One number handles both calls and messages.

A customer can send a voice note and it understands and replies within a few seconds, drawing on your knowledge base the same way it would on a call.

Yes. Calls, messages, recordings and customer details stay on UK and EEA-based servers. You can export or delete your data at any time from your dashboard.

Yes. Callers are told about recording at the start of the call, you control how long data is kept, and you can export or delete on demand. A data processing agreement is available on request from help@team.help.

For any outbound calls, it checks the official "no-cold-calling" registers first and respects your do-not-contact list, so you stay compliant by default.

Yes - every call, recording and message is in your dashboard, searchable and yours to keep. No black boxes.

On top of the monthly fee you pay for the calls and messages you actually use. We pass the cost through honestly - no hidden mark-up, no surprise invoices.

Each plan with a number caps outbound spend - £10 a month on Starter, £30 on Team, £60 on Business. When the cap is reached, outbound pauses automatically and inbound calls always still get through. You can set your cap lower.

Yes. Month to month, cancel with one click.

Yes - the Shared and Starter plans start with a free trial. Try the widget, make some test calls, and walk away if it's not for you.