Trials booked on the spot
A prospective member gets a session in the diary before they've hung up.
The AI receptionist that grew into the whole job.
Every trial booked, every membership question answered.
The calls this trade loses are the prospective member who rings once and never tries again if nobody picks up, the existing member trying to freeze before a holiday, and the class booking that goes to voicemail while reception deals with the desk queue.
What it sounds like on the phone.
Hi, I've been thinking about joining, do you do a free trial
We do. I can book you in for a trial session, or an induction if you'd like a proper look round first. Which sounds better for you?
I'm going away for a month, can I freeze my membership while I'm off
Yes, that's no problem. I can set that up for you now. When would you like the freeze to start?
What we book.
The most common calls this line handles, from a first free trial to a personal training session.
- Free trial session (60 min)
- New member induction (45 min)
- Personal training session (60 min), usually monthly
- Group fitness class (45 min), usually monthly
- Membership consultation (20 min)
What it actually does for this trade.
Freezes and cancellations handled
Members don't need to catch reception at the desk to pause or end their membership.
Class bookings taken
A member can book their spot in a class without waiting for the front desk to be free.
Never misses a join enquiry
Every 'do you do trials' call gets answered, not left to ring out.
Frequently asked questions.
Can I actually book a trial session over the phone?
Yes, the receptionist checks what's available and books it straight into the diary, the same as if you'd asked at the front desk.
How do I freeze my membership if I'm going away?
Just call and give the dates you'd like; it's set up as a freeze rather than a cancellation, so your membership picks back up when you're back.
Can it tell me what's on the class timetable this week?
Yes, it can talk you through what's running and book you into a class if there's space.
Other classes and membership businesses on team.help.
Book your first session, no queue required.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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