One service that answers the phone, replies on WhatsApp, gives accurate answers, and books the job. Here's what it does for your business.
It picks up instantly and talks naturally - no awkward pauses, no robotic hold music. Most callers don't realise they're not talking to a person. Ringing out, engaged or after hours, every call gets answered, so no enquiry slips away to a competitor.
Customers who'd rather message than phone get the same quick service. On the Team and Business plans, one number handles calls and WhatsApp - including voice notes - no separate mobile to manage.
Drop a small widget into your website and visitors can talk or type to your AI agent right there - no phone number needed. Included on every plan, from Shared up.
Point it at your opening hours, prices, services and policies - upload documents you already have, or type it in directly - and it answers accurately, with a citation back to the source. It won't make things up, and it tells you when it doesn't know.
From the Shared plan up it checks your live availability and books an appointment before the caller hangs up. On Team it books straight into your connected diary, and on Business it syncs two ways with your Microsoft 365, Google or Apple calendar.
On the Team and Business plans, a complaint or an enquiry that needs a person gets handed straight to a real member of staff. Routine questions it just answers.
Every conversation is a chance to improve the knowledge base. Correct an answer once, and it stays corrected - for every future caller.
On Business, any member of staff can click to call a customer straight from the dashboard - using your business's own provisioned number, not a personal mobile. No desk phone, no separate app. The call is made by your team, shows your number, and is logged automatically.
From the Business plan up, team.help can ring or text customers with updates you've asked it to send - a reminder, a status update, a follow-up - opt-in and fully under your control.
On the Support Desk plan, point your agent at your Wiki knowledge base and manage it directly from your dashboard - it answers from the same source your team already keeps up to date, and can jump to a video call when a caller needs more than voice.
Closed for the night or the weekend? It still answers and books customers in around the clock, so you walk in to a full diary.
Listen back to any call and read the transcript in your dashboard - searchable, and yours to keep. No black boxes.
Some features depend on your plan - your own number, WhatsApp, bookings, escalation to a person, calendar sync, proactive reminders, the Wiki link and video escalation step up as you move from Shared to Starter to Team to Business to Support Desk. See what's in each plan →
Sign up, add your business details, point your number our way. It takes it from there.
Get started Call 020 4538 8898