Diary booking
Books standard, introductory and mock test lessons into the diary while the caller's still on the phone.
The learner whose test date has just come through and needs extra lessons booked in fast. The pupil who failed on the roundabout and just wants the next slot sorted without dwelling on it. The regular weekly lesson that quietly stops happening once half term throws the pattern off.
The lesson types booked most often, from a first introductory lesson through to a test-ready mock.
Books standard, introductory and mock test lessons into the diary while the caller's still on the phone.
Keeps a learner's weekly lesson on a consistent day and time throughout their course.
Books extra lessons around an upcoming test date rather than leaving it to the usual weekly pattern.
Answers questions about which areas are covered and whether intensive courses or pass plus are offered.
The receptionist books lessons and mock tests; it never comments on whether a learner is ready for their test or on their licence eligibility. Those questions always go to the instructor or the DVSA directly.
No, that's entirely down to your instructor's judgement based on your lessons, never something the phone line can assess.
No, that's a DVSA matter, not something the receptionist can look into or advise on.
Yes, just give your test date and it'll try to fit additional lessons in around your usual weekly slot.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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