Missed call catch-up
A party order call during a busy Friday still gets logged, not lost.
The AI receptionist that grew into the whole job.
An AI receptionist built around one unbreakable rule.
The case order for a party that needs sorting before the weekend. The gift bottle enquiry phoned in on a lunch break. The delivery-round query from a regular who's not sure if today's their usual day.
What it sounds like on the phone.
Can I order a case of red for a party on Saturday, collecting in the afternoon?
Yes, I can log that now. Can I confirm someone over 18 will be collecting, since we always check ID at the counter before handing an order over?
Could you deliver a bottle of whisky as a gift this evening?
I can take that order for local delivery: just to say, our driver will need to see ID from whoever answers the door before it can be handed over.
What we book.
From a case order to a party delivery, everything the counter handles by phone, with the ID rule never skipped.
- Case order (wine, beer or spirits) for collection (20 min)
- Party order (bulk drinks for an event) (30 min)
- Gift order (spirits or wine) (15 min)
- Local delivery of an order (240 min)
What it actually does for this trade.
Pay by text link
Send a payment link for a case or party order so it's settled before handover.
Monday morning briefing
A short note of weekend order and delivery enquiries waiting when the shop opens.
Any-language answering
A customer more confident in another language still gets clear ordering and ID information.
Age verification always happens in person, at the point of collection or delivery. This receptionist never confirms an order as complete or handed over on the phone alone, and never waives the ID check for a caller who says they're old enough.
Frequently asked questions.
Can I just confirm my age on the phone to speed things up?
No, ID is always checked in person at handover, whether that's at the counter or the door. It's never confirmed or skipped over the phone.
Will it take a case order without asking about ID?
It will always mention that ID is checked at handover, even if the order itself is straightforward.
What happens if no one over 18 is home for a delivery?
The driver won't be able to leave the order, so it's worth confirming beforehand that someone who can pass an ID check will be there.
Other retail and orders businesses on team.help.
Take every case and party order, without ever cutting the ID check.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
Call 020 4538 8898 See pricing Get started