Property-aware intake
Confirms the exact property and caller's relationship to it before logging anything.
The AI receptionist that grew into the whole job.
Reception built for a property management company.
A leaseholder ringing about water coming through their ceiling from the flat above. A resident querying a service charge increase they weren't expecting. A tenant reporting a broken communal door entry system that's been an issue for weeks.
What it sounds like on the phone.
There's water coming through my ceiling, it's getting worse, what do I do?
That sounds urgent; let me confirm your property and flat number, and I'll get this straight through to the emergency contractor line.
I've had my service charge statement and it's gone up a lot, can someone explain it?
I'll take your property details and get someone from the management team to call you back and go through it.
What we book.
The kinds of call a property management line usually turns out to be:
- Repair report intake (10 min)
- Service charge query (15 min)
- Section 20 consultation query (15 min)
- Communal area inspection (30 min), usually every 3 months
What it actually does for this trade.
Emergency triage
Tells apart a genuine emergency like flooding from a repair that can wait for a scheduled visit.
Repair logging
Records what's wrong and where, so contractors have what they need before they arrive.
Service charge query routing
Sends billing questions to the team who can actually explain the figures.
Frequently asked questions.
Can it tell me exactly why my service charge went up?
It logs the query and gets the management team to call back with a proper explanation; it doesn't estimate or explain figures itself on the call.
How does it decide if something is an emergency?
It asks what's happening, flooding, no heating in cold weather, a security issue, and anything genuinely urgent is routed straight to the emergency contractor line rather than the ordinary queue.
Will it discuss my lease with someone who isn't me?
It confirms who's calling and their relationship to the property first, and only shares detail with someone entitled to it.
Other support and status businesses on team.help.
See how a property management reception line triages repairs and routes emergencies properly, set up in a few minutes.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
Call 020 4538 8898 See pricing Get started