Verifies before discussing a child
Any specific detail about a child is only shared with a confirmed parent or carer.
The AI receptionist that grew into the whole job.
Every wraparound place booked, every child's details protected.
The calls this trade loses are the parent needing three specific days booked around a work rota, the family asking whether funded hours apply to the club, and the caller asking after a specific child who first needs to be verified as that child's parent or carer.
What it sounds like on the phone.
I need my daughter booked in for Tuesdays and Thursdays after school, is there space
Let me check availability for those two days at her school. Can I also take the name of who'll usually be collecting her, so I can get that added to the pick-up list?
Was my son picked up on time today, I've heard there was an issue
Let me just confirm your name and that you're his parent or carer first, then I can look into that for you properly.
What we book.
The bookings this line takes most, from a single after-school session to a full holiday club day.
- After-school session (120 min), usually monthly
- Term block booking (120 min), usually monthly
- Holiday club day (480 min)
- Funded hours registration (30 min)
- Settling-in first session (120 min)
What it actually does for this trade.
Pick-up lists set up correctly
Authorised collectors are confirmed at booking, not left to chance.
Funded hours explained plainly
Parents understand how it applies to the club without extra admin.
Term and holiday bookings both handled
A single session or a whole holiday week is booked the same easy way.
This line will never discuss a specific child, their attendance or anything else, with a caller who hasn't been verified as their parent or carer.
Frequently asked questions.
Will you tell anyone who calls whether my child attended today?
No, that's only shared once we've confirmed the caller is the child's parent or carer, to keep every child's information properly protected.
How do I make sure the right person is authorised to collect my child?
Just give their name when you book and it's added to the pick-up register, so staff know exactly who's expected.
Can you book a whole week for the school holidays?
Yes, holiday club days are booked the same way as term-time sessions, and it's easy to set up a full week at once.
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