New project intake
Takes down what the caller wants to build so the architect starts the first meeting already briefed.
The AI receptionist that grew into the whole job.
Reception built for an architecture practice.
A homeowner ringing about an extension they've been dreaming up for years. An existing client checking on a planning committee date. A new-build enquiry that arrives while the architect is on a site visit.
What it sounds like on the phone.
Hi, we're thinking about a side return extension, not sure if that needs planning permission.
I'll take a few details now and one of our architects will call you back to talk through the project properly.
It's about our scheme on Elm Grove, is there any news from the planning committee?
Let me confirm your name and the project reference, then I'll get your architect to call you back with the latest.
What we book.
The kinds of project a first call usually turns out to be:
- Feasibility consultation (45 min)
- Concept design meeting (60 min)
- Planning application support (45 min)
- Site survey visit (60 min)
What it actually does for this trade.
Caller verification
Confirms who's calling before discussing an existing scheme.
Planning deadline flagging
Notices a committee date or planning deadline and marks the call urgent.
Callback promises kept
Records who was promised a call and by when.
The receptionist never gives design or planning advice, no view on an idea or a planning outcome, it takes the brief and passes it to the architect. It confirms name and project reference before discussing any existing scheme.
Frequently asked questions.
Will it tell me if my idea needs planning permission?
No. It takes the details of what you want to build and an architect calls back to talk through the planning position properly.
Can it give me an update on my planning application?
It can confirm your project reference and take a message, but the actual update comes from the architect handling your scheme.
Will it discuss my project with anyone who calls asking about it?
No. It confirms name and project reference first, so a contractor or neighbour calling in cannot get details meant for the client.
Other case intake businesses on team.help.
See how an architecture reception line takes new briefs and hands off cleanly, set up in a few minutes.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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