Diary booking
Books assessments, fittings and retunes into the diary while the caller is still on the phone.
The AI receptionist that grew into the whole job.
Hearing assessments, fittings and aftercare, booked without confusion.
The relative ringing on someone else's behalf, unsure what appointment to even ask for. The hearing aid whistling and needing a retune before it puts someone off wearing it. The aftercare check that quietly falls a year behind schedule.
What it sounds like on the phone.
I'm calling for my dad, his hearing aid keeps whistling and he's getting fed up with it.
That sounds like it just needs a retune. I can book him in, and it helps if he can come along himself if possible.
I've never had a hearing test before but I think I need one now.
That's fine, I'll book you a full hearing assessment; that's a bit longer than a routine check, so let me find a slot that gives enough time.
What we book.
The appointment types booked most often, from a first assessment through to ongoing aftercare.
- Hearing assessment (45 min)
- Hearing aid fitting (60 min)
- Aftercare appointment (20 min), usually every 12 months
- Retune appointment (20 min)
- Earwax removal (20 min)
What it actually does for this trade.
Recall reminders
Reaches out when a patient's annual aftercare check is due instead of it slipping a year.
Missed call catch-up
Follows up a caller who rang about a whistling hearing aid after hours.
Practice knowledge
Answers questions about what a fitting involves and which audiologists are working.
The receptionist listens to what the caller describes and books the right appointment; it never comments on how serious a hearing change sounds. That assessment happens with the audiologist, not on the phone.
Frequently asked questions.
Can it tell me what's wrong with my hearing aid before I come in?
No, it can't assess that over the phone. It books the right kind of appointment, whether that's a retune or a fuller check, and the audiologist takes it from there.
Can I book an appointment for my elderly parent?
Yes, and it helps to say who the appointment is actually for so the right amount of time is set aside.
How will I know when my next aftercare check is due?
It's tracked automatically, so the receptionist can offer the next date whenever you call or reach out when a year's check falls due.
Other slot booking businesses on team.help.
Make hearing care as easy to book as it should be to hear.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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