Diary booking
Books wait-while-you-shop and drop-off slots the moment a customer calls.
The AI receptionist that grew into the whole job.
Services, punctures and e-bike diagnostics, booked before the ride's ruined.
The Saturday-morning puncture that needs sorting before a planned club ride. The e-bike battery issue nobody in the shop wants to guess at over the phone. The annual service that keeps getting put off until the gears finally give up.
What it sounds like on the phone.
I've picked up a puncture and I'm meant to be riding this weekend, any chance of squeezing me in?
Should be no problem. A puncture's usually quick. Can you bring it in and I'll get you a slot while you wait?
My e-bike's battery seems to be draining really fast all of a sudden.
That's worth a proper look rather than guessing over the phone; let's book you in for an e-bike diagnostic.
What we book.
The jobs booked most often, from a quick puncture to a full annual service.
- Basic service (45 min), usually every 12 months
- Full service (90 min), usually every 12 months
- Puncture repair (20 min)
- Gear adjustment (30 min)
- Wheel true (30 min)
- Brake bleed (40 min)
- E-bike diagnostic (45 min)
What it actually does for this trade.
Missed call catch-up
Texts back anyone who called after closing so a Saturday-morning puncture doesn't sit unbooked.
Workshop knowledge
Answers questions about what a full service includes and whether e-bikes are worked on.
Honest scoping
Flags when a job needs a proper look before any price or timescale is promised.
Frequently asked questions.
Can you tell me what's wrong with my bike over the phone?
Not reliably, especially for something like an e-bike battery issue. The receptionist books you a slot to have it properly looked at rather than guessing.
Do I need to book, or can I just bring it in?
A quick job like a puncture often works as a walk-in, but booking ahead means the workshop's ready for you rather than you waiting your turn.
How long does a full service usually take?
It varies by bike, but the receptionist can give you a typical turnaround and book a drop-off window that suits.
Other slot booking businesses on team.help.
Get the bike booked in before the ride's off.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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