Account lookup
Finds an account by number, name or postcode without the caller repeating everything twice.
The AI receptionist that grew into the whole job.
Reception built for a broadband reseller.
A customer whose internet has been down all morning right as they need to work from home. Someone whose connection is technically up but painfully slow. A caller who's already restarted the router twice and just wants an engineer booked.
What it sounds like on the phone.
Our internet's been down since this morning, I'm meant to be working from home.
I'm sorry about that; let me take your account number and run a line test to see what's going on.
I've restarted the router twice, it's still really slow, not fully down though.
Thanks for trying that already; let me log this as a performance issue and get a line test booked in.
What we book.
The kinds of call a broadband fault line usually turns out to be:
- Fault ticket intake (10 min)
- Line test request (10 min)
- Engineer appointment booking (15 min)
- Account update request (10 min)
What it actually does for this trade.
Fault triage
Tells apart a total outage from a slow-running connection, which get handled differently.
Line test requests
Gets a line test running without a caller needing to know how to trigger one.
Engineer booking
Books the next available appointment once a fault needs a visit.
Frequently asked questions.
Can it tell me why my broadband is slow right now?
It logs the issue and requests a line test, which gives a proper diagnosis; it doesn't guess at a cause on the call itself.
Will it make me restart my router again if I've already tried it?
It asks what you've already tried and logs that, rather than repeating steps you've told it you've done.
How soon can an engineer come out?
It books the next available appointment and confirms it back: exact timing depends on what the line test shows and engineer availability in your area.
Other support and status businesses on team.help.
See how a broadband reception line logs faults and books engineers fast, set up in a few minutes.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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