Order lookup
Finds an order by number, email or postcode without the caller repeating everything twice.
The AI receptionist that grew into the whole job.
Reception built for an online shop.
A customer wondering where a parcel marked 'delivered' actually went. Someone wanting to return a jumper that doesn't fit before the window closes. A shopper whose item arrived damaged and just wants it sorted, not a form to fill in.
What it sounds like on the phone.
Hi, it says my order's been delivered but there's nothing here.
Let me take your order number and I'll check the tracking details and get this logged so we can sort it out.
The jumper I ordered doesn't fit, can I exchange it for a bigger size?
Of course, could I take your order number, and I'll get the exchange started for you.
What we book.
The kinds of call an order-status line usually turns out to be:
- Order status check (5 min)
- Return or exchange logging (10 min)
- Faulty item report (10 min)
- Refund query (10 min)
What it actually does for this trade.
Returns handling
Checks the returns window and starts an exchange or refund without a caller filling in a form first.
Faulty item logging
Captures what's wrong with an item so it gets replaced or refunded properly.
Delivery issue triage
Tells apart a genuinely lost parcel from one that's simply running late.
Frequently asked questions.
Can it tell me exactly where my parcel is right now?
Where live tracking is connected, it can share the latest known status; for anything beyond that, it logs the query so the team can chase the courier.
Will it process my refund on the call?
It logs the return or refund request and gets it moving, though the actual refund follows the shop's normal processing time.
What if my order is outside the returns window?
It takes the details either way: some exceptions are handled case by case, and the team will confirm what's possible.
Other support and status businesses on team.help.
See how an online shop reception line sorts order queries without the back-and-forth, set up in a few minutes.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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