Emergency triage
Tells apart a genuine emergency like a leak from a repair that can wait for a scheduled visit.
The AI receptionist that grew into the whole job.
Reception built for a lettings repairs line.
A tenant with a burst pipe who needs someone out today, not next week. Someone chasing a repair reported ten days ago that's gone quiet. A boiler fault reported right as the tenant is about to leave for a fortnight, with access needing sorting properly.
What it sounds like on the phone.
There's water coming from under the kitchen sink, it's getting worse.
That sounds urgent; let me take your property address and get this straight through as an emergency repair today.
I reported the boiler not working over a week ago, nothing's happened yet.
Let me pull up that reference and get someone to chase the contractor and call you back today.
What we book.
The kinds of call a lettings repairs line usually turns out to be:
- Repair report intake (10 min)
- Emergency repair logging (5 min)
- Contractor visit booking (15 min)
- Repair status check (5 min)
What it actually does for this trade.
Property-aware intake
Confirms the exact property before any repair detail is logged.
Access-aware booking
Checks when the tenant can give access, so a contractor visit isn't wasted.
Repair status handled
Finds an existing reference and gets a proper update rather than a fresh report.
Frequently asked questions.
Will a repair be approved straight away?
Emergency repairs are logged and actioned immediately; non-urgent work sometimes needs landlord approval first, which the line will explain if it applies.
What if I'm not going to be in for the contractor visit?
It asks about your availability when booking, so the visit is arranged around access rather than risking a wasted call-out.
Can it tell me why my repair is taking a while?
It can chase the status against the reference and get someone to call back with a proper update, rather than guessing at a reason.
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See how a lettings repairs reception line logs faults and books visits fast, set up in a few minutes.
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