Account-aware lookup
Confirms the account before discussing a consignment, so shipment detail stays with the right customer.
The AI receptionist that grew into the whole job.
Reception built for a logistics firm.
An account holder chasing proof of delivery for their own records. A business needing three pallets collected before the end of the week. A goods-in slot at a receiving warehouse that has to be hit exactly, not roughly.
What it sounds like on the phone.
We need proof of delivery for consignment CN-88213, our finance team's asking.
Let me confirm your account name and I'll get that proof of delivery pulled and sent across.
We've got two pallets ready for collection, need it booked in for Thursday.
I'll take a few details about the load and get a collection slot booked for Thursday.
What we book.
The kinds of call a logistics reception line usually turns out to be:
- Consignment status check (10 min)
- Collection booking (15 min)
- Proof of delivery request (10 min)
- Delivery window rebooking (10 min)
What it actually does for this trade.
Collection and delivery booking
Books the right slot for a load's size, without a caller needing to log into a portal.
Proof of delivery requests
Gets a POD pulled and sent for a customer's own records.
Fixed-window flagging
Notices a strict goods-in slot and flags it so it isn't missed.
Frequently asked questions.
Can it tell me exactly where my consignment is right now?
It can check the latest status against the consignment note, but a live minute-by-minute location depends on the haulier's own tracking, which it will chase if needed.
Will it book a collection without an account with you?
New customers are taken through a quick account setup first: collections are booked against an account so consignment notes and proof of delivery stay properly recorded.
Can I get proof of delivery sent straight away?
It will request it immediately, though how fast it arrives depends on when the driver's paperwork was processed.
Other support and status businesses on team.help.
Managed service providers · Membership organisations · Property management
See how a logistics reception line tracks consignments and books collections fast, set up in a few minutes.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
Call 020 4538 8898 See pricing Get started