Missed call catch-up
A nervous newcomer's call outside committee hours still gets a warm answer.
The AI receptionist that grew into the whole job.
An AI receptionist that's glad you're thinking of joining.
The nervous first enquiry from someone who's never tried the activity before. The taster session request that arrives after the committee's already gone home. The kit order query from a member who doesn't know who to ask.
What it sounds like on the phone.
I've never done this before, is it worth just turning up?
A taster session is a lovely way in; let me take your name and number, and I'll get you booked onto the next one so you can see how it feels.
How do I actually go about becoming a member?
Let me take your details and pass them to our membership secretary, who'll talk you through how it works and what suits you.
What we book.
From a first taster session to full membership, the calls a club fields, committee or not.
- Membership enquiry (15 min)
- Taster session booking (60 min)
- New member induction (30 min)
- AGM attendance enquiry (10 min)
- Event / social booking (20 min)
What it actually does for this trade.
Any-language answering
A prospective member more confident in another language still gets a welcoming answer.
Monday morning briefing
A short note of weekend enquiries waiting for the committee.
Overflow / out-of-hours divert
Outside committee hours, a caller is told when someone will call back rather than left ringing out.
Frequently asked questions.
Do I have to commit to membership just to try it out?
No, it will always suggest a taster session first if you're unsure, with no pressure to join straight away.
Can it sign me up as a member there and then?
No, that's handled by the membership secretary directly, so it takes your details and arranges a proper call.
Can it tell me about the club's fixtures or sessions?
Yes, it can share the current fixtures list or session times so you know when to come along.
Other community and public businesses on team.help.
Make every 'can I just try it' call feel welcome.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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