Missed call catch-up
A room hire enquiry after hours still gets a message taken, not silence.
The AI receptionist that grew into the whole job.
An AI receptionist for the front desk that's always on.
The room hire enquiry for a birthday party, phoned in after the office has closed. The first-timer's question about tomorrow's yoga class. The community group asking whether their regular slot is still free next term.
What it sounds like on the phone.
Is the main hall free on a Saturday evening in three weeks for a party?
Let me check that date against the hall diary. Can I take your name and number so the team can confirm it with you?
I've never been to the Tuesday yoga class, do I just turn up?
You're welcome to come along; let me give you the start time and let the instructor know a new face might be joining.
What we book.
From a party booking to a class enquiry, the calls a community centre fields, whatever the front desk is doing.
- Room dry-hire (evening) (240 min)
- Room dry-hire (daytime) (180 min)
- Class / session enquiry (15 min)
- Membership enquiry (15 min)
- Regular group booking (90 min)
What it actually does for this trade.
Any-language answering
A local resident more confident in another language still gets clear class and booking information.
Monday morning briefing
A short note of weekend enquiries waiting for the front desk.
Overflow / out-of-hours divert
Outside staffed hours, a caller is told when to try again rather than left ringing out.
Frequently asked questions.
Will it confirm a room is free without checking?
No, it always checks the enquiry against the hall diary before confirming, and gets the team to follow up if it needs a proper look.
Can I book a class place over the phone?
Yes, it takes your details and adds you to the class or a waiting list if the session's full.
What if I need the kitchen as well as a room?
It notes that separately, since kitchen hire is arranged alongside the room booking, not automatically included.
Other community and public businesses on team.help.
Keep the hall diary filling up, even after the front desk locks up.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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