Missed call catch-up
A venue hire enquiry outside staffed hours still gets logged, not lost.
The AI receptionist that grew into the whole job.
An AI receptionist that knows the site as well as its history.
The wedding venue enquiry from a couple who fell in love with the site on a day trip. The school visit request that needs matching to the site's opening season. The accessibility question that deserves an honest, specific answer.
What it sounds like on the phone.
We're thinking of getting married here, is that something you do?
It is; let me take a few details about numbers and your preferred season, and our events team will get back to you about availability and what's involved.
Is the site open all year, or does it close in winter?
It has an opening season, so let me check the current dates for you rather than guess, and I can let you know when it's next open.
What we book.
From a guided tour to a wedding venue enquiry, the calls a heritage site fields between seasons.
- Guided tour enquiry (60 min)
- Group visit booking enquiry (20 min)
- Venue hire enquiry (wedding or event) (30 min)
- Volunteering / friends group enquiry (20 min)
- School visit enquiry (30 min)
What it actually does for this trade.
Any-language answering
A visitor more confident in another language still gets clear opening and access information.
Monday morning briefing
A short note of weekend enquiries waiting for the site team.
Overflow / out-of-hours divert
Outside opening hours, a caller is told the next opening time rather than left ringing out.
Frequently asked questions.
Will it tell me the site is open when it isn't?
No, it always checks the current opening season and any conservation closures before confirming a visit is possible.
Can it book a guided tour there and then?
It takes the group size and preferred date, and the site team confirms staffing for a guided tour.
Does it know about accessible routes around the site?
It can share what's known about accessibility and flags the question to the team for anything that needs a specific, on-the-ground answer.
Other community and public businesses on team.help.
Let every visit and venue enquiry through, in season or out.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
Call 020 4538 8898 See pricing Get started