Missed call catch-up
A group booking call during a busy visitor day still gets logged, not lost.
The AI receptionist that grew into the whole job.
An AI receptionist that welcomes every visitor properly.
The school visit enquiry from a teacher planning weeks ahead. The group booking that needs confirming while the visitor desk is busy with the public. The evening event enquiry that arrives long after closing time.
What it sounds like on the phone.
We'd like to bring a class of thirty on a school trip, how do we arrange that?
That's easy to start; let me take the age group and a preferred date, and our education team will confirm availability and what's on offer for that age range.
Is the Egyptian collection still on display at the moment?
Let me take your number and check with the team, since exhibitions do rotate and I don't want to promise something that's changed.
What we book.
From a school visit to an evening venue hire, the calls a museum fields between the galleries and the front desk.
- Group visit enquiry (20 min)
- School visit booking enquiry (30 min)
- Docent-led tour enquiry (60 min)
- Venue hire enquiry (evening event) (30 min)
- Volunteering enquiry (20 min)
What it actually does for this trade.
Any-language answering
A visitor more confident in another language still gets clear opening hours and booking information.
Monday morning briefing
A short note of weekend enquiries waiting for the visitor services team.
Overflow / out-of-hours divert
Outside opening hours, a caller is told when the museum's next open rather than left ringing out.
Frequently asked questions.
Will it confirm a specific object is on display today?
No, it takes the enquiry and gets the team to check, since exhibitions and loans change and it never guesses.
Can it book a school visit for me?
It takes the group size, age range and preferred date, and the education team confirms full details with you.
Can I hire the museum for an evening event?
It logs the enquiry and gets the venue hire team to follow up with availability and what's involved.
Other community and public businesses on team.help.
Let every group and school enquiry through, gallery-side or not.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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