Missed call catch-up
An agenda deadline call outside office hours still gets logged, not lost.
The AI receptionist that grew into the whole job.
An AI receptionist for parish business, precisely handled.
The agenda item request that arrives the day before the deadline. The allotment enquiry from someone who's waited years and just wants an honest update. The footpath report that needs logging before it's forgotten.
What it sounds like on the phone.
I'd like to raise a concern about the state of the playing field at the next meeting.
I can log that as an agenda item request; could I take your name and address, and I'll pass it to the clerk ahead of the deadline for the next meeting.
How long is the allotment waiting list at the moment?
Let me take your details and get the clerk to give you an honest update on where you'd sit on the list.
What we book.
From agenda items to allotment enquiries, the calls a parish council fields between meetings.
- Agenda item submission enquiry (15 min)
- Allotment waiting list enquiry (10 min)
- Planning application query (20 min)
- Footpath / highway issue report (10 min)
- Councillor surgery request (15 min)
What it actually does for this trade.
Any-language answering
A resident more confident in another language still gets a clear, accurate answer.
Monday morning briefing
A short note of weekend enquiries waiting for the clerk.
Overflow / out-of-hours divert
Outside clerk hours, a caller is told when to expect a reply rather than left ringing out.
Frequently asked questions.
Will it give an opinion on a planning application?
No, it never takes a side on a contested local matter, it logs the enquiry for the clerk or a councillor to respond to properly.
Can it add me to the allotment waiting list?
It takes your details and passes them to the clerk to add to the official list, since that's kept centrally.
Can it confirm a council decision over the phone?
No, it only shares what's been formally minuted, and passes anything else to the clerk.
Other community and public businesses on team.help.
Let every parish enquiry reach the clerk, not a ringing phone.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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