Diary booking
Books full grooms, de-matting and puppy sessions into the diary matched to breed and coat type.
The AI receptionist that grew into the whole job.
Full grooms, de-matting and puppy visits, booked with the dog in mind.
The rescue dog who's matted behind the ears and nips when anyone touches them. The owner heading away who needs the dog looking sharp before they go. The puppy's very first groom, where a gentle introduction matters more than a perfect trim.
What it sounds like on the phone.
He's quite matted behind the ears and he does bite a bit if you touch that area.
Thanks for telling me; that's really useful for the groomer to know. I'll book you a de-matting session and flag that he may need a muzzle for everyone's comfort.
We're going away next week and want her looking her best before the kennels.
No problem. Let's get a full groom booked in before you head off, what day works best around your travel plans?
What we book.
The appointment types booked most often, from a routine full groom to a first puppy visit.
- Full groom (90 min), usually every 2 months
- De-shed treatment (60 min)
- Nail clip only (15 min)
- Puppy's first groom (45 min)
- De-matting session (60 min)
What it actually does for this trade.
Regular slot reminders
Offers the next full groom at roughly the right six to eight week interval for each dog.
Temperament notes
Takes down whether a dog is nervous or nippy so the groomer can prepare properly, without judging the dog.
Salon knowledge
Answers questions about which breeds and sizes the salon works with and what a full groom includes.
Frequently asked questions.
Will you still groom my dog if he's a bit snappy?
Most salons can, with the right preparation; the receptionist just needs to know in advance so the groomer can use a muzzle or extra care where needed.
How do I know if my dog's coat needs de-matting instead of a regular groom?
If it's tangled or matted rather than just due a trim, say so when booking; the receptionist will offer a de-matting session, which usually takes longer.
Can I book my puppy's very first groom?
Yes, that's usually a shorter, gentler session, and the receptionist will book it as that rather than a standard full groom.
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Get every coat booked before matting turns into a bigger job.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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