Viewing booking
Books a specific property viewing and checks the buyer's basic readiness, like a mortgage in principle.
The AI receptionist that grew into the whole job.
A receptionist built for an estate agent's phone.
An estate agent loses the buyer ringing about a listing seen online the moment negotiators are all out on viewings, the seller wanting a valuation who gets voicemail and calls a competitor instead, and the chain-related question that needs a proper answer, not a guess.
What it sounds like on the phone.
Hi, I saw a three-bed on your website, can I book a viewing this weekend?
I can get that booked. Do you have the property reference or the address, and are you in a position to view with a mortgage in principle in place?
What do you think our house is worth, roughly?
That's exactly what our valuation visit is for. I can't put a figure on it over the phone, but I can get one of our negotiators out to see the property properly, what day would suit?
What we book.
The calls an estate agency actually takes, from booking a viewing to arranging a valuation visit.
- Property viewing (30 min)
- Valuation visit (45 min)
- Market appraisal follow-up call (15 min)
- Landlord introduction call (20 min)
What it actually does for this trade.
Valuation visit booking
Captures a seller enquiry and books the in-person visit, never a figure on the call.
Lead qualification
Establishes chain position and buying stage so negotiators follow up on genuinely ready leads.
After-hours enquiry capture
Takes viewing and valuation requests when the branch is closed.
The receptionist never gives a valuation figure, an offer opinion or a chain assessment over the phone: every pricing and valuation matter is booked as an in-person visit with a qualified negotiator, in line with the branch's redress scheme obligations.
Frequently asked questions.
Will it ever give a valuation over the phone?
No, it always books a valuation visit instead. This keeps the branch inside its redress scheme obligations and means every valuation is a proper in-person assessment, not a guess.
Can it book viewings outside office hours?
Yes, it takes viewing requests any time and a negotiator confirms the appointment when the branch reopens, so an evening enquiry isn't lost overnight.
How does it qualify a buyer before a viewing?
It asks about mortgage readiness and chain position, the same basic questions a negotiator would ask, so viewings go to buyers who are genuinely ready to proceed.
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Never lose a viewing enquiry to a busy branch again.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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