Missed call catch-up
A customer who rings while you're serving someone else gets a message taken, not a dial tone.
The AI receptionist that grew into the whole job.
An AI receptionist built for the shop floor.
The call that asks if you've got something in stock while you're mid-till-count. The special order a customer wants to place after you've locked up. The parcel query that comes in on your one day off. All three used to go to voicemail.
What it sounds like on the phone.
Have you got the blue enamel teapot in, the big one?
Let me take your name and number and I'll get someone to check the shelf and ring you straight back.
Can you order me in three of the wooden trays if you don't have them?
I can put that special order through. What name shall I put it under, and is it for collection or would you like it posted?
What we book.
Everything a shop counter fields on the phone, handled the same way whether it's Tuesday lunchtime or Sunday evening.
- Click-and-collect order (60 min)
- Special order (non-stock item) (2880 min)
- Gift wrapping request (15 min)
- Local delivery of an order (240 min)
What it actually does for this trade.
Any-language answering
A caller who isn't confident in English still gets a clear answer about stock and opening hours.
Monday morning briefing
A short note of what came in over the weekend, before you've even unlocked the door.
Pay by text link
Send a payment link for a held item so it doesn't sit on the counter unpaid.
Frequently asked questions.
Will it tell a customer something is in stock when it isn't sure?
No. It never guesses what's on the shelf; it takes the enquiry and a contact number and promises a call back once someone has actually looked.
Can it take a special order over the phone?
Yes, it records the item, quantity and how the customer wants it delivered so it's ready for you to place with the supplier.
What happens to calls after closing time?
It answers, explains the shop is closed, and takes a message so nothing is waiting in voicemail the next morning.
Other retail and orders businesses on team.help.
Give your shop a phone that never goes to voicemail during a stock check.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
Call 020 4538 8898 See pricing Get started