Viewing booking
Books a viewing and captures a prospective tenant's move-in timescale.
The AI receptionist that grew into the whole job.
A receptionist built for a letting agent's phone.
A letting agent loses the tenant trying to book a viewing before a rival applicant beats them to it, the landlord enquiring about letting a second property who gets voicemail, and the maintenance call that needs triaging fast so a leak isn't left overnight.
What it sounds like on the phone.
Hi, is the two-bed flat on your website still available to view?
Let me check that for you. What's your ideal move-in date, and would you like me to get a viewing booked in this week?
Can you tell me who's living at the flat next door, I think it's one of yours?
I'm not able to discuss another tenancy over the phone, I'm afraid; if you have a query about your own tenancy I'm happy to help once I've confirmed a few details with you.
What we book.
The calls a letting agency actually takes, from booking a viewing to a landlord's first appraisal.
- Property viewing (30 min)
- Landlord property appraisal visit (45 min)
- Tenant referencing follow-up call (15 min)
- Move-in appointment (30 min)
What it actually does for this trade.
Landlord enquiry capture
Takes a new landlord instruction enquiry and books the appraisal visit.
Caller verification
Confirms identity before discussing anything about an existing tenancy.
Maintenance triage
Separates an urgent repair from a routine query needing office-hours callback.
The receptionist never discusses an existing tenancy, a tenant's details or a property's occupancy with an unverified caller: every such conversation is confirmed against the caller's identity first, in line with the branch's confidentiality and redress scheme obligations.
Frequently asked questions.
Will it discuss a tenant's details with anyone who calls?
No, it verifies who it's speaking to before any tenancy detail is discussed, and refers unverified callers back to the office during working hours.
Can it book viewings for occupied properties correctly?
Yes, it takes the viewing request and flags it so the branch can give the current tenant proper notice before anyone visits.
What happens with an urgent maintenance call?
It asks whether the issue is urgent, like no heating or a leak, and routes those differently from a routine query so nothing dangerous waits until morning.
Other lead qualification businesses on team.help.
Book viewings fast, without ever compromising a tenant's privacy.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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