New site intake
Takes down the site and the ask so a consultant starts the first call already briefed.
The AI receptionist that grew into the whole job.
Reception built for a planning consultancy.
A landowner ringing about a site they're not sure has development potential. An agent chasing an application ahead of a committee date. A neighbouring resident calling with a question about someone else's application.
What it sounds like on the phone.
We've got a paddock behind the house and wondered if it's worth looking at for development.
I'll take a few details now and get one of our consultants to call you back to talk through the site properly.
It's about the application on Meadow Lane, is it going to committee next week as planned?
Let me confirm your name and the application reference, then I'll get your consultant to call you back with the latest.
What we book.
The kinds of enquiry a first call usually turns out to be:
- Pre-application advice request (30 min)
- Planning application preparation (60 min)
- Appeal support consultation (45 min)
- Site feasibility review (45 min)
What it actually does for this trade.
Caller verification
Confirms who's calling before discussing an existing application.
Committee date flagging
Notices a committee date and marks the call for priority attention.
Callback promises kept
Records who was promised a call and by when.
Frequently asked questions.
Will it tell me if my site is likely to get planning permission?
No, that judgement depends on local policy and site detail a consultant needs to review properly. The call takes the details and books that conversation.
Can it give me an update on a committee decision?
It can confirm the application reference and take a message, but committee outcomes are confirmed by the consultant handling the application.
Will it discuss someone else's application with me if I ask?
It only discusses an application with the person who instructed the consultancy on it, or takes a general enquiry about the process instead.
See how a planning reception line takes new sites and keeps live applications moving, set up in a few minutes.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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