New enquiry intake
Takes down what a new caller needs and which practice area it belongs to, so nothing sits in a general inbox.
The AI receptionist that grew into the whole job.
Reception built for a solicitors' practice.
A new enquiry ringing while every fee earner is in a meeting. An existing client asking where their matter has got to. A call about tomorrow's deadline landing after the last person has gone home.
What it sounds like on the phone.
Hi, it's about. I think it's called completion? On the Ashford Road purchase, is it going ahead tomorrow?
Let me take your name and the matter reference so I can get the right fee earner to call you back today with the current position.
I need someone to look at an unfair dismissal thing, my last day was Friday.
I'm sorry to hear that. I'll take a few details now and one of our employment team will call you back, usually within one working day.
What we book.
The practice areas most new enquiries fall into, so the right fee earner picks up the call:
- New matter enquiry call (15 min)
- Conveyancing (residential) (30 min)
- Family and divorce (30 min)
- Wills and probate (30 min)
- Employment dispute (30 min)
- Commercial contract review (45 min)
What it actually does for this trade.
Caller verification
Confirms who's calling before saying anything about an existing matter.
Callback promises kept
Logs who promised to call back and by when, so that promise doesn't quietly slip.
Deadline flagging
Notices when a caller mentions a hearing or deadline and marks it for same-day attention.
The receptionist never gives legal advice, however plainly the question is put; it takes the matter and passes it to a fee earner. It never discusses an existing matter until it has confirmed who is calling, because a file can hold facts about people other than the caller.
Frequently asked questions.
Will it try to answer a legal question if someone asks one?
No. However confidently the question is asked, the receptionist takes the details and passes them to a fee earner. It never offers a view on the law, on process, or on how a specific matter will turn out.
What if someone rings pretending to be an existing client?
The receptionist asks for a name and, where the caller has it, a matter reference before discussing anything about an existing file. If those don't line up, it takes a message rather than confirming any detail.
Can it tell a caller how their case is going?
It can confirm a matter exists and take a message for the fee earner, but it never summarises where a case has got to. That update comes from the person handling it.
Other case intake businesses on team.help.
See how a solicitors' reception line answers, verifies and hands off, set up in a few minutes.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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