Language-pair intake
Confirms the languages needed up front, so the right linguist is found straight away.
The AI receptionist that grew into the whole job.
Reception built for a translation and interpreting agency.
A caller needing a birth certificate translated for a visa application by Friday. A hospital ringing to book an interpreter for tomorrow's appointment. An existing client chasing a document that was due back today.
What it sounds like on the phone.
I need my Polish birth certificate translated, it's for a visa thing and it's a bit urgent.
I'll take a few details, that'll be Polish to English, certified, and get it moving with the next available linguist.
We need a Mandarin interpreter for a hospital appointment tomorrow at ten.
Let me take the details of the appointment and I'll check availability for a Mandarin interpreter and confirm it back to you.
What we book.
The kinds of booking a first call usually turns out to be:
- Certified document translation (15 min)
- Sworn translation (legal use) (15 min)
- Interpreter booking (consecutive) (60 min)
- Interpreter booking (simultaneous) (120 min)
What it actually does for this trade.
Caller verification
Confirms who's calling before discussing an existing booking.
Urgent turnaround flagging
Notices a tight deadline and marks the booking for priority handling.
Booking status handled
Takes status calls and routes them to whoever is holding the file.
Frequently asked questions.
Will the receptionist translate a word or phrase for me over the phone?
No, the receptionist takes bookings and details, but any actual translation is done by a linguist, never on the call itself.
Can it tell me if my document is ready?
It can confirm your booking reference and take a message, but status updates on the actual document come from the linguist or project manager handling it.
What if I don't know which language pair I need?
That's fine, describe the document or appointment and the receptionist will note it down for the team to confirm the right pairing.
Other case intake businesses on team.help.
See how a translation reception line takes bookings in any language pair, set up in a few minutes.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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