Missed call catch-up
A donation call that comes in after hours still gets a warm answer, not silence.
The AI receptionist that grew into the whole job.
An AI receptionist that answers every call like a thank-you.
The volunteering enquiry from someone unsure where to start. The donation collection call that comes in after the office has gone home. The corporate partnership question that deserves a proper follow-up, not a voicemail.
What it sounds like on the phone.
I've got some old furniture I'd like to donate, can someone collect it?
That's really kind; let me take your address and roughly what you have, and the team will arrange a collection that works for you.
I'd like to volunteer but don't know what I could actually help with.
There's usually more than one way in; let me take your name and number, and someone from the team will call to talk through what suits you.
What we book.
From a first volunteering enquiry to a donation collection, the calls a charity fields, whoever's answering.
- Volunteering enquiry (30 min)
- Donation collection arrangement (20 min)
- Fundraising event enquiry (30 min)
- Corporate partnership enquiry (30 min)
What it actually does for this trade.
Any-language answering
A caller more confident in another language still gets a clear, welcoming answer.
Monday morning briefing
A short note of weekend enquiries waiting for the team.
Overflow / out-of-hours divert
Outside office hours, a caller is told when the team's next available rather than left ringing out.
Frequently asked questions.
Will it pressure me into giving more than I planned?
No, it takes the enquiry as it's offered and never pushes for a bigger donation or commitment than the caller volunteers.
Can it arrange a donation collection there and then?
It takes your details and what you'd like to donate, and the team confirms a collection that works for you.
How does it handle a volunteering enquiry?
It takes down what you're interested in and passes it to the team so someone can talk through the right role with you.
Other community and public businesses on team.help.
Answer every call the way you'd want a supporter to be answered.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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