Careful booking
Takes an initial enquiry gently and books a first session without asking anyone to explain more than they're ready to.
The AI receptionist that grew into the whole job.
Initial and ongoing sessions, booked without making that first call harder.
The person who nearly hangs up before the third ring. The EAP referral stuck because nobody logged the reference number. The regular Tuesday session that quietly stops happening once the pattern breaks once.
What it sounds like on the phone.
I've never done this before, I'm not really sure what I'm supposed to say.
That's completely alright, you don't need to explain anything you're not ready to. I can just take your name and get you booked in for an initial session.
I go through my work's scheme, I think it's called an EAP or something.
That's fine, I'll just need the reference number from your scheme and then I can get your first session arranged.
What we book.
The session types booked most often, from a first conversation through to ongoing weekly support.
- Initial session (50 min)
- Ongoing session (50 min), usually monthly
- Review session (30 min)
What it actually does for this trade.
Recurring slots
Holds a client's regular weekly or fortnightly time through an ongoing course of sessions.
Human hand-off
Recognises when a caller sounds distressed and offers a human straight away, alongside published crisis routes.
Practice knowledge
Answers questions about which counsellors are taking new clients and whether EAP referrals are accepted.
The receptionist never assesses risk or a caller's state of mind. If someone sounds distressed or describes being in danger, it offers a human immediately and gives the published crisis routes, such as Samaritans or 999; it does not attempt to judge the situation itself.
Frequently asked questions.
What happens if I'm not okay when I call?
You'll always be offered a human straight away, along with crisis routes like Samaritans or 999 if you're not safe. The receptionist is never the one deciding how serious things are.
Will it ask me to explain why I want counselling?
No, it only needs enough to book the right kind of session. Anything you want your counsellor to know can wait until you're actually speaking with them.
Can it keep my weekly session at the same time?
Yes, it can hold a consistent day and time through your ongoing sessions rather than starting the search again each week.
Other slot booking businesses on team.help.
Make the hardest call someone makes this year the easiest part of their day.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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