Urgent-fault triage
A burning smell or sparking gets flagged as urgent immediately, not left in the same queue as a dead socket.
The AI receptionist that grew into the whole job.
An AI receptionist built for electricians.
Half the house loses power while you're up a ladder on another job. A landlord rings needing an EICR before a tenancy starts on Friday. A homeowner mentions a burning smell near a socket and hangs up when nobody picks up - three calls that go to whoever answers first, and it's rarely you.
What it sounds like on the phone.
The power's gone in half the house, the kitchen and the upstairs landing, but the lounge is fine - is that the fuse box?
Sounds like it could be, yes. Has the trip switch actually flipped down, or has it stayed up but the power's still off?
I'm a landlord, my tenancy starts Friday and I've just realised I don't have an EICR for the property.
Right, let's see what we can do before Friday. Do you know roughly how old the consumer unit and wiring are, and is the property empty so we can get straight in?
What we book.
Electrical work almost always starts with a visit rather than a slot booked sight unseen - here's what the receptionist is set up to arrange.
- Quote visit - general electrical work (30 min)
- Fault-find callout (60 min)
- EICR inspection visit (90 min)
- Consumer unit upgrade survey (45 min)
- New sockets or lighting - site visit (30 min)
- PAT testing visit (60 min)
What it actually does for this trade.
Certificate deadline capture
When a caller mentions a sale, a mortgage or a tenancy start date, that deadline gets recorded so it isn't missed.
Quote visit booking
Rewires, EV chargers and consumer unit upgrades get booked in for a proper look rather than guessed at on the phone.
After-hours cover
A caller with no power at 9pm gets a real answer about what happens next, not silence until the morning.
Frequently asked questions.
Will it tell me what's wrong with my electrics?
No. It asks what you're seeing - where the power's out, whether there's a smell or sparking, how old the wiring is - and passes that to the electrician. Diagnosis always happens on site.
Can it book an EICR straight away?
It captures the deadline and the property details and gets it into the diary as a visit. Whether that's tomorrow or next week depends on how the business has set up its own availability.
Does it quote prices for a rewire or upgrade over the phone?
No. Costs depend entirely on what's found on the day, so pricing is never given by the receptionist - only the electrician quotes, after a proper look.
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Set up your electrician's receptionist so the burning-smell call never rings out.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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