Damage and deadline triage
Flood or leak-damage jobs get flagged with any insurer or move-in deadline recorded, rather than treated as routine.
The AI receptionist that grew into the whole job.
An AI receptionist built for flooring and carpet fitters.
The flood-damage call comes with an insurer's deadline attached and a family who can't use their kitchen floor. The move-in date is fixed and the flooring has to be down before the removal van arrives. And the fiddly stairs job gets turned away by fitters who'd rather do a flat room - three calls that need a proper measuring visit booked, not a guess over the phone.
What it sounds like on the phone.
We've had a leak from the washing machine and the kitchen floor's ruined, our insurer's asking for a quote quite quickly.
Sorry to hear that, let's get you moving on it. Roughly how much floor area are we talking about, and do you know yet whether it needs to match the existing flooring or can be replaced outright?
We're moving in three weeks and want new carpet through the whole upstairs before we bring the furniture in.
That's a good amount of notice, thank you. Roughly how many rooms upstairs, and have you already chosen a carpet, or would you like some options at the measuring visit?
What we book.
Flooring is measured and quoted on site rather than guessed over the phone - here's what the receptionist arranges.
- Measuring and quote visit (30 min)
- Flood or leak damage assessment visit (30 min)
- Subfloor condition survey (30 min)
- Stairs and landing measure (30 min)
- Fitting-only consultation (20 min)
What it actually does for this trade.
Measuring visit booking
Every job - a single room, a whole house, or tricky stairs - gets a proper measure booked rather than a guess over the phone.
Fitting-only handling
Customers who've already bought their own flooring get routed correctly rather than pushed towards buying through the business.
Subfloor questions asked upfront
Damp, unevenness or old adhesive gets mentioned before the visit, so nothing's a surprise on the day.
Frequently asked questions.
Will it measure my room over the phone?
No. Flooring is priced by area and needs an accurate measure taken in person, so the receptionist books a measuring visit rather than estimating anything itself.
Can it fit my flooring around an insurance deadline?
It records the deadline you've been given and passes it straight to the fitter, who checks it against their diary - it never promises a date on its own.
Does it give a price for new flooring over the phone?
No. Pricing depends on the area, the flooring chosen and the subfloor condition, so a figure only comes after a measuring visit.
Other quote, then the job businesses on team.help.
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