Security triage
A broken window leaving a property insecure gets flagged as urgent, ahead of routine misted-glass enquiries.
The AI receptionist that grew into the whole job.
An AI receptionist built for glaziers.
A break-in leaves a window smashed and the property open to the street, and the caller needs it boarded before dark, not next week. A misted double-glazed unit has been bothering someone for months but never felt urgent enough to ring about. And a shopfront needs fast attention because a broken pane is bad for business - three calls that need sorting by urgency, not order received.
What it sounds like on the phone.
Someone's smashed our back window trying to get in, they didn't get inside but the glass is all over the kitchen floor.
I'm sorry that's happened - let's get it secured. Is the property currently open to the outside, and have you already reported it to the police for a crime reference number?
One of our double-glazed windows has gone misty between the panes, it's not broken or anything, just doesn't look great.
That's a common one and nothing urgent - it just means the seal's failed. Do you know roughly how old the window is, and how many panes around the house look the same?
What we book.
Glazing work is quoted after a look at the damage, whether that's an emergency or a cosmetic fix - here's what the receptionist arranges.
- Emergency board-up visit (30 min)
- Broken glass replacement quote (30 min)
- Misted double glazing unit replacement (30 min)
- Shopfront glazing survey (45 min)
- General glazing quote visit (30 min)
What it actually does for this trade.
Break-in awareness
Callers dealing with a break-in get a steady, practical response, including a note about photos and a crime reference for insurance.
Cosmetic issues handled calmly
Misted units are recognised as non-urgent, so those callers aren't rushed or made to feel it's an emergency.
After-hours cover
A caller with a smashed window at 10pm gets a real answer about a board-up, not silence until morning.
Frequently asked questions.
Will it tell me how to claim on my insurance after a break-in?
No. It's happy to note that photos of the damage are often useful, but insurance advice and claims always sit with your insurer, not the receptionist.
Can it get someone out today to board up a broken window?
It flags an insecure property as urgent straight away. Whether that becomes a same-day board-up depends on the glazier's own availability.
Does it give a price for glass replacement over the phone?
No. Pricing depends on the glass type and size needed, so a figure is only given after the glazier has seen the window or been given exact details on a visit.
Other quote, then the job businesses on team.help.
Set up your glazier's receptionist so a break-in never waits until morning.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
Call 020 4538 8898 See pricing Get started