Gas safety routing
Any mention of a possible gas smell gets the National Gas emergency number immediately and the call ends there - it is never turned into a booking.
The AI receptionist that grew into the whole job.
An AI receptionist built for heating engineers.
The boiler dies on the coldest night of the year and the caller's already rung two other numbers. A landlord's CP12 is due before a new tenant moves in on Monday. And every so often, someone mentions a smell near the boiler - the one call that must never be treated like the other two.
What it sounds like on the phone.
Our heating's completely gone, it's freezing in here and we've got a baby, can someone come today?
I'm sorry to hear that, let's see what we can do today. Just to check first - can you smell any gas at all near the boiler, now or recently?
I'm a landlord and I've just realised the gas safety certificate on one of my properties has run out.
Let's get that sorted. Do you know roughly what make of boiler is fitted, and is the property currently occupied or empty?
What we book.
Most calls are a callout, a service or a certificate visit rather than a fixed slot - here's what the receptionist is set up to arrange.
- Annual boiler service (60 min), usually every 12 months
- Landlord's gas safety certificate (CP12) (45 min), usually every 12 months
- No-heat callout (60 min)
- Boiler quote visit - repair or replacement (45 min)
- Power flush survey (45 min)
- Radiator fault callout (45 min)
What it actually does for this trade.
No-heat triage
A total loss of heating in cold weather, especially with children or someone elderly in the house, gets flagged for priority rather than queued normally.
Certificate deadline capture
A landlord's CP12 due date gets recorded and booked in ahead of a tenancy start rather than missed in a voicemail.
Annual service reminders
Customers due their yearly service can be reminded and rebooked without the office having to chase a spreadsheet.
The receptionist never gives advice on a suspected gas escape and never books it as a job. If a caller mentions smelling gas, it gives the National Gas emergency number straight away, tells them to leave the property and avoid switches or naked flames, and ends the call there.
Frequently asked questions.
What happens if someone rings saying they can smell gas?
The receptionist does not attempt to diagnose or book anything. It gives the National Gas emergency number (0800 111 999) immediately, tells the caller to leave the property and avoid using any switches or naked flames, and ends the call there. That situation is never treated as a normal callout.
Can it book my annual boiler service?
Yes - routine services and landlord's gas safety certificates are exactly the kind of recurring visit it's set up to book and remind customers about.
Will it try to diagnose why my heating's not working?
No. It asks what's happening - total loss or partial, boiler make and age, whether anyone vulnerable is affected - and passes that straight to the engineer. Diagnosis stays with a Gas Safe registered engineer, always.
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