Supply-and-fit versus fitting-only sorted upfront
The receptionist asks the one question that changes everything about the quote, so callers aren't misrouted.
The AI receptionist that grew into the whole job.
An AI receptionist built for kitchen fitters.
The caller who's bought a flat-pack kitchen and just needs it fitted gets treated the same as a full supply-and-fit enquiry if nobody asks the right question first. A layout change involving the sink and a wall needs proper scoping before any date can be discussed. And the household worried about weeks without a working kitchen wants reassurance about the timeline - three calls that need sorting properly, not guessed at.
What it sounds like on the phone.
We've bought a flat-pack kitchen ourselves and just need someone to actually fit it, is that something you do?
Yes, fitting-only is something we take on regularly. Roughly how many units are involved, and do you know if the layout matches your current kitchen or is changing at all?
We're planning a full new kitchen and want to move the sink under the window, we're just not sure how big a job that makes it.
That's a good question to raise now. Moving the sink usually means coordinating plumbing alongside the fit - would you like to book a design visit so we can look at the whole layout properly?
What we book.
Kitchen jobs are scoped with a design or quote visit rather than booked sight unseen - here's what the receptionist arranges.
- Design and quote visit - full kitchen (60 min)
- Fitting-only consultation (30 min)
- Worktop template visit (45 min)
- Layout change survey (45 min)
- Second fix and appliance connection visit (45 min)
What it actually does for this trade.
Layout change flagging
Moving a sink, hob or wall gets flagged as needing a fuller design visit rather than a quick fitting-only chat.
Timeline reassurance
Concerns about living without a kitchen during the work get acknowledged and passed to the fitter to plan around.
Design visit booking
Full kitchen projects get a proper design and measure visit booked rather than a rushed phone estimate.
Frequently asked questions.
Will it tell me if fitting-only is cheaper than supply-and-fit for me?
No. It's there to work out which one you actually need and pass that to the fitter - cost comparisons and recommendations always come from the fitter directly.
Can it tell me how long my kitchen fit will take?
No. Timelines depend on the scale of the job and whether the layout is changing, so the receptionist notes what you've described and the fitter gives a realistic timeline at the design visit.
Does it quote a price for a new kitchen over the phone?
No. Kitchen pricing depends heavily on the layout, units and finish chosen, so a figure is only given after a design and quote visit.
Other quote, then the job businesses on team.help.
Set up your kitchen fitter's receptionist so no enquiry gets misrouted before it's even booked.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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