Instant answer, every time
Nobody locked out gets a ringing phone or a voicemail - the call that decides which locksmith gets the job gets answered.
The AI receptionist that grew into the whole job.
An AI receptionist built for locksmiths.
Someone locked out on their doorstep doesn't wait patiently for a callback - they ring the next number on the list, and then the one after that, and take whoever answers first. A break-in call needs calm, fast handling at any hour. And a routine lock-change enquiry gets missed entirely if the phone's engaged on the lockout call - three calls a locksmith can't afford to lose to a competitor who just happened to pick up.
What it sounds like on the phone.
I've just locked myself out, I'm stood outside my front door and I've got nothing on me, can someone come now?
No problem at all, this happens to everyone. Can I just confirm - is this your own home, and do you have anything with you like a bill or ID with this address on it?
Someone's tried to break in through our back door overnight, they didn't get in but the lock looks damaged now.
Glad they didn't get in - let's get that looked at properly. Is the door still lockable at all right now, and have you reported it to the police yet?
What we book.
Locksmith work ranges from an urgent callout to a planned visit - here's what the receptionist arranges.
- Lockout callout (30 min)
- Lock change or re-key visit (30 min)
- Break-in security assessment (30 min)
- Key cutting visit (15 min)
- General lock quote visit (30 min)
What it actually does for this trade.
Identity questions asked with care
The right access questions get asked on every lockout, protecting both the caller and the business.
Break-in security triage
A damaged lock after a break-in gets flagged as urgent, distinct from a routine lock-change enquiry.
After-hours cover
A lockout at 2am gets the same fast, calm response as one at 2pm.
Frequently asked questions.
Will it let anyone claiming to be locked out straight through to a callout?
No. It asks a few reasonable questions first - whether the caller is the resident and can show some connection to the address - before arranging entry, for everyone's safety.
Can it get someone out immediately for a lockout?
It treats an active lockout as urgent and arranges the soonest available callout straight away, rather than offering a later slot the way it would for routine work.
Does it quote a price for a lock change over the phone?
No. Pricing depends on the lock type and whether it's a straightforward change or something more involved, so a figure is only given by the locksmith directly.
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Set up your locksmith's receptionist so the lockout call is always yours to win.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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