Emergencies dispatched immediately
Sewage backing up or the only toilet blocked gets a team moving straight away.
The AI receptionist that grew into the whole job.
Answer the phone before it backs up any further.
The calls this trade loses are the only toilet in the house backing up on a Sunday, the restaurant kitchen drain flooding at closing time, and the repeat customer whose garden floods every winter because nobody's ever run a camera down to find out why.
What it sounds like on the phone.
Our toilet's overflowing and it's the only one we've got, water's coming out onto the floor
That's an emergency, I'll get a team to you now. What's your address, and can you see if it's just that one toilet or has anything else backed up too?
The garden keeps flooding every time it rains hard, this is the third winter running
That does sound like something worth investigating properly. I'd suggest a CCTV survey to find the actual cause rather than another quick fix. Shall I book one in?
What we book.
The callouts this line handles most, from an overflowing toilet to a CCTV survey for a repeat problem.
- Emergency jetting callout (60 min)
- Blocked toilet or sink (45 min)
- CCTV drain survey (60 min)
- Root ingress clearance (90 min)
- Soakaway investigation (60 min)
- Follow-up repair visit (90 min)
What it actually does for this trade.
Non-urgent jobs booked properly
A slow drain doesn't tie up a team needed for an active flood elsewhere.
Recurring problems flagged for a survey
A repeat caller is offered a CCTV survey to find the real cause, not just another quick clear.
Answers any hour
A Sunday-night blockage gets the same response as a weekday one.
Frequently asked questions.
Will it treat a slow drain the same as a flooding emergency?
No, it asks whether water or sewage is actively backing up and dispatches immediately if so; a slow-running drain that isn't causing a problem yet is booked into the next available slot.
Can it help if I don't know where the blockage actually is?
Yes, it asks simple questions about which fittings are affected and whether you can see a manhole nearby, and passes that to the engineer to work from.
Does it know when a CCTV survey makes more sense than another jetting visit?
It's set up to suggest one when a caller mentions a problem that keeps coming back, since that usually points to a cause worth actually finding rather than clearing again and again.
Other dispatch and urgent businesses on team.help.
Answer every blockage before it gets worse.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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