Talks a caller through isolating the water
Stops the damage getting worse before a plumber even sets off.
The AI receptionist that grew into the whole job.
Answer the phone while the water's still running.
The calls this trade loses are the 2am burst that floods a kitchen, the no-hot-water call on the coldest morning of the year, and the toilet overflowing while the phone rings out because every plumber on the books is elbow-deep under a sink.
What it sounds like on the phone.
There's water pouring out from under my sink, I don't know what to do
First: do you know where your stopcock is? It's usually under the kitchen sink or near the front door. Turn it clockwise to shut the water off while I get a plumber to you.
My boiler's packed in and I've got no heating, it's freezing in here
Sorry to hear that. I'll get someone out to look at it. What's your address, and is the boiler showing any error code on the display?
What we book.
The call-outs this line handles most, from a burst pipe to a boiler with no heat.
- Burst pipe callout (60 min)
- Leak isolation and repair (60 min)
- No hot water or heating callout (60 min)
- Blocked toilet or overflow (45 min)
- Boiler fault diagnosis (45 min)
- Follow-up repair visit (90 min)
What it actually does for this trade.
Genuine emergencies dispatched immediately
A flooding kitchen gets a plumber moving, not a callback promise.
Non-urgent faults booked for the next slot
A slow drip doesn't tie up an emergency plumber who's needed elsewhere.
Never rings out, day or night
A 3am burst gets answered the same as a Tuesday afternoon call.
Frequently asked questions.
Will it actually help if I don't know where my stopcock is?
Yes, it talks a caller through finding it, usually under the kitchen sink, near the front door, or under the stairs, and gets the water isolated while a plumber is on the way.
Does it know the difference between an emergency and something that can wait?
It asks whether water is actively escaping and dispatches straight away if so; a fault like a dripping tap or a boiler that's merely noisy is booked into the next available slot instead.
Can it take a call in the middle of the night?
Yes, it answers around the clock, and a genuine flood or total loss of heating in cold weather is treated as urgent whatever time it comes in.
Other dispatch and urgent businesses on team.help.
Emergency vets · Home care agencies · Out-of-hours property maintenance
Never miss a burst pipe again.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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