Right contractor, right property
A tenant report is matched to the correct portfolio and the right trade dispatched, not guessed at.
The AI receptionist that grew into the whole job.
Every tenant call answered, the right contractor dispatched.
The calls this trade loses are the tenant with no heating on the coldest night of the year, the landlord fielding a leak report at 11pm with no idea which contractor to call, and the managing agent needing every job logged properly across a portfolio they can't watch around the clock.
What it sounds like on the phone.
Hi, I'm a tenant at Flat 4, Elm Court, we've got no heating and it's freezing
Sorry to hear that, let me pull up Elm Court. Is the heating completely off, or just not warming up properly? I'll get a contractor dispatched either way.
This is the agent for Rosewood properties, one of our tenants has reported a leak
Thanks for calling it in; which property is it, and do you know if the leak is actively spreading or contained for now? I'll get a trade dispatched and logged against the portfolio.
What we book.
The call-outs this line handles most, from an emergency reactive repair to a full follow-up visit.
- Emergency reactive callout (60 min)
- Make-safe visit (45 min)
- Trade contractor dispatch (60 min)
- Follow-up repair visit (90 min)
- Void property inspection (45 min)
What it actually does for this trade.
Genuine emergencies prioritised
No heating or a serious leak gets a contractor moving straight away.
Every job logged with a reference
Landlords and agents can track exactly what was reported and dispatched.
Answers any hour
An 11pm tenant call gets the same response as one at 11am.
Frequently asked questions.
How does it know which property and landlord a call relates to?
It asks for the address and confirms whether the caller is a tenant, landlord or managing agent, then matches that to the right portfolio before dispatching anyone.
Will every tenant call get a contractor sent out immediately?
No, it separates genuine emergencies like no heating or a serious leak, which are dispatched straight away, from issues that can wait and are logged for the next working day instead.
Can it handle multiple managing agents or portfolios at once?
Yes, each call is matched to the correct property and portfolio so nothing gets logged against the wrong landlord or agent.
Other dispatch and urgent businesses on team.help.
Private hire operators · Security and key-holding · Taxi firms
Every tenant call, the right contractor moving.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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