Never confirms occupancy
No caller is ever told whether a site is empty, whatever way they ask.
The AI receptionist that grew into the whole job.
Every activation answered, no site detail ever given away.
The calls this trade cannot get wrong are the alarm activation at 3am that needs an officer moving in minutes, the account holder adjusting a lockup schedule, and the caller, genuine or not, asking whether a building is currently empty, a question the receptionist must always decline.
What it sounds like on the phone.
I'm getting an alarm notification for the warehouse on Mill Road, can you check what's going on
I've logged that and a response officer is being dispatched now. Can you confirm the account name or site reference for me?
Is anyone actually on site there right now, and who's got the keys
I'm not able to share that over the phone, I'm afraid. If you need to reach the account holder, I'd suggest contacting them directly.
What we book.
The jobs this line handles most, from an alarm activation response to a scheduled lockup.
- Alarm activation response (30 min)
- Scheduled lockup (20 min), usually monthly
- Scheduled unlock (20 min), usually monthly
- Mobile patrol check (15 min)
- Keyholding contract review (30 min), usually every 12 months
What it actually does for this trade.
Never names a keyholder
Keyholder identity stays protected information, always.
Activations dispatched immediately
A confirmed alarm gets an officer moving without delay.
Account changes verified
Only a confirmed account holder can adjust a lockup or unlock schedule.
This line will never confirm whether a property is empty and will never name a key-holder to a caller, whoever is asking or however the question is put.
Frequently asked questions.
Will it ever confirm whether a building is currently empty?
No, never; that question is declined every time regardless of who is asking or how the request is framed, because it's exactly the information this trade exists to protect.
Can I find out who holds the keys to a site?
No, keyholder identity is never given out over the phone to anyone; that information stays within the account holder relationship only.
How fast does an alarm activation get a response?
The receptionist logs and dispatches to the response officer immediately, the same as any other genuine activation, at any hour of the day or night.
Other dispatch and urgent businesses on team.help.
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Every activation answered, every detail protected.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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