Safety checked first
A caller on a live carriageway is told to get somewhere safe before anything else is discussed.
The AI receptionist that grew into the whole job.
Answer the phone while they're stood on the hard shoulder.
The calls this trade loses are the driver stranded on a motorway verge with traffic thundering past, the flat battery on a driveway at 6am before work, and the member expecting to be found fast because every minute stuck at the roadside feels a lot longer than it is.
What it sounds like on the phone.
My car's just cut out on the motorway, I've managed to get onto the hard shoulder
Good, get yourself and any passengers behind the barrier if you can do so safely. Can you tell me the road and the nearest junction or marker post number?
Car won't start this morning, battery's completely flat I think
That sounds like a job for a jump start. Are you at home, and is the car on a driveway or on the street?
What we book.
The callouts this line handles most, from a flat battery on the driveway to a motorway hard shoulder recovery.
- Roadside callout (45 min)
- Jump start (20 min)
- Home start (30 min)
- Flatbed recovery to garage (60 min)
- Motorway hard shoulder recovery (45 min)
- Onward travel arrangement (15 min)
What it actually does for this trade.
Precise location pinned
A patrol is sent to a junction or marker, not a vague 'somewhere on the M-something'.
Membership jobs recognised
Callers on an existing cover plan are logged against it rather than treated as a new customer.
Answers any hour
A breakdown at 5am gets found and helped as fast as one at 5pm.
Frequently asked questions.
Will it know to prioritise someone stuck on a motorway?
Yes, a caller on a live carriageway is checked for safety first and treated as the most urgent job in the queue, ahead of a driveway callout.
Can it find me if I don't know the exact road name?
It asks for whatever the caller can see, a junction number, a nearby landmark, or a what3words location if they have the app, and passes the best available fix to the patrol.
Does it know the difference between a membership callout and a one-off job?
Yes, it asks and logs the job correctly either way, so membership customers aren't asked to pay on the spot by mistake.
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Get help moving before they've hung up.
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