Checks before dispatching
Confirms the caller belongs at the address before a locksmith is sent.
The AI receptionist that grew into the whole job.
Answer the call before they're stuck outside any longer.
The calls this trade loses are the person locked out in the rain with a phone at 4%, the family whose door won't shut properly after a break-in, and the snapped key nobody can free at eleven at night: all while every other locksmith's line just rings.
What it sounds like on the phone.
I've locked myself out, I'm stood outside freezing, can someone come now
I'll get someone to you; can I just check you're the resident here, and what's the address? I'll also need to know if it's a uPVC or wooden door.
Someone's tried to break in, the lock's all bent and the door won't shut properly
Sorry you're dealing with that. Is anyone still on the property, or has whoever it was gone? I'll get a locksmith out to secure the door straight away.
What we book.
The call-outs this line handles most, from a straightforward lockout to securing a door after a break-in.
- Lockout entry (30 min)
- Snapped key extraction (30 min)
- Lock replacement after break-in (45 min)
- Multipoint mechanism repair (45 min)
- Lock upgrade to anti-snap cylinder (45 min)
- Spare key cutting (15 min)
What it actually does for this trade.
Right locksmith for the door type
uPVC, timber or communal doors are noted upfront so the right tools and parts arrive first time.
Break-ins treated as urgent
A door that won't secure properly gets a locksmith moving straight away.
Answers any hour
A lockout at 2am gets the same response as one at 2pm.
Frequently asked questions.
Will it ask for ID before sending someone out?
Yes, it checks the caller can reasonably confirm they belong at the address before dispatching, which is standard practice and protects everyone involved.
What if I don't know what type of lock or door I have?
That's fine, the receptionist asks simple questions like whether the door is plastic or wooden and can usually work out the lock type from the answers.
Can it help if there's been a break-in and the door won't shut?
Yes, that's treated as urgent; the receptionist gets the details and dispatches a locksmith to secure the property, and will flag if the situation sounds like the police should be involved too.
Other dispatch and urgent businesses on team.help.
Answer every lockout, first ring.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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