Gas safety checked first, every call
A suspected leak is caught before any booking conversation starts.
The AI receptionist that grew into the whole job.
Every boiler fault answered, gas safety never compromised.
The calls this trade cannot afford to mishandle are the family with no heating on the coldest night of the year, the caller who mentions a faint smell of gas almost in passing, and the landlord needing an annual safety check booked before a tenancy starts.
What it sounds like on the phone.
My boiler's stopped working, no heating and no hot water, it's freezing
Sorry to hear that. Before we go further, can you smell any gas or hear any hissing near the boiler? No? Good, I'll get an engineer out to you. What's the make and model if you know it?
I think I can smell gas near the boiler, is that something you can fix
Please leave the property now and call the National Gas Emergency Service straight away on 0800 111 999; don't wait for an engineer visit for this. That's the right number for a suspected gas leak.
What we book.
The callouts this line handles most, from a no-heat emergency to an annual service booking.
- No heat/no hot water callout (60 min)
- Boiler fault diagnosis (45 min)
- Annual boiler service (45 min), usually every 12 months
- Landlord gas safety check (45 min), usually every 12 months
- Repair follow-up visit (60 min)
What it actually does for this trade.
Gas Safe engineers dispatched
Every repair goes to a properly registered engineer, never guessed at.
Annual servicing kept on track
Customers are offered their next service so cover stays valid.
Answers any hour
A cold night with no heating gets a same-day response, not a next-week slot.
If you mention anything that sounds like a gas leak, this line stops the booking conversation immediately and gives you the National Gas Emergency Service number; it will never try to book an engineer visit instead.
Frequently asked questions.
What happens if I mention a gas smell during the call?
The booking conversation stops immediately; the receptionist gives you the National Gas Emergency Service number, 0800 111 999, tells you to leave the property, and the call ends there. No engineer is booked instead of that call.
Will an ordinary boiler fault, like no heating, get an engineer sent the same day?
Genuine no-heat and no-hot-water faults are treated as urgent and an engineer is dispatched under your cover terms, usually the same day.
Can it book my annual service or a landlord gas safety check?
Yes, both are booked the same way as a repair callout, and the receptionist can offer the next service date when a repair visit wraps up.
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Every fault answered, gas safety first.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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