After-hours triage
Someone always answers, even at 11pm, and knows the difference between a burst pipe and a tap that can wait until morning.
The AI receptionist that grew into the whole job.
An AI receptionist built for plumbers.
The burst pipe rings while you're elbow-deep under someone else's sink. The no-hot-water call comes in at 7am before you've even had a coffee. The quick tap-washer job never gets the callback it needed because the bigger jobs eat the day - three calls, three ways to lose a customer to whoever answers first.
What it sounds like on the phone.
Hiya, sorry to bother you, water's coming through the kitchen ceiling from the bathroom above - is that something you can look at today?
That's not a bother, that's exactly the sort of thing we need to know about straight away. Do you know where your stopcock is, and have you been able to turn the water off?
My boiler's not firing up, we've had no hot water since yesterday and it's an old system, not a combi.
Understood - an older system can sometimes need a part sourcing, so let's get someone out to have a proper look. Roughly how old is the boiler, and is there anyone in the house who needs hot water urgently, like a baby or someone elderly?
What we book.
Most calls start with a quote visit or a callout rather than a fixed appointment - here's the shape of the work the receptionist is set up to handle.
- Quote visit - general plumbing (30 min)
- Emergency callout - leak or burst (45 min)
- Callout - blocked or overflowing toilet (45 min)
- Callout - no hot water (60 min)
- Bathroom or kitchen plumbing survey (60 min)
- Annual boiler service (60 min), usually every 12 months
What it actually does for this trade.
Quote visit booking
New bathroom, extra radiator, a proper survey - it gets booked in rather than left as a voicemail you'll return next week.
Emergency triage questions
The stopcock question gets asked before you even arrive, so damage stops spreading while you're on your way.
Knowledge base answers
Callers asking whether you cover their postcode or fit a particular boiler brand get a straight answer, not a hold.
Frequently asked questions.
Will it try to diagnose my problem over the phone?
No. It asks the questions that help a plumber prioritise the day - whether water's actively flowing, whether the stopcock is off, how old the system is - and passes that straight through. It never guesses at what's actually wrong.
Can it handle a genuine emergency at 2am?
It answers and triages every time, day or night. Whether that becomes an immediate callout, a first-thing-tomorrow visit, or advice to shut the stopcock off and wait, depends entirely on how the business has set its own hours and emergency cover.
Will it quote a price on the phone?
No. It never gives figures - plumbing jobs vary too much once someone's actually looked at the pipework, so pricing always stays with the plumber.
Other quote, then the job businesses on team.help.
Set up your plumbing receptionist and stop losing the calls that come in while you're under a sink.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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