Jargon-free lead qualification
Asks what the site needs to achieve before any technical talk, so first-time callers aren't lost.
The AI receptionist that grew into the whole job.
A receptionist built for a web design studio's phone.
A web design studio loses the small business owner ringing mid-project on another site who can't get through to book a call, the enquiry that turns into a rambling technical chat instead of a clear next step, and the redesign lead that goes cold because nobody captured what was actually needed.
What it sounds like on the phone.
Hi, we need a new website but I don't really know where to start.
That's completely fine, most people don't. Can I ask what you'd want the site to actually do for you, get you enquiries, sell products online, something else, so I can book you in with the right person for a discovery call?
How long would a project like that usually take?
That really depends on scope, so it's not something I can put a figure on today. I'll get your discovery call booked and the team can give you a proper timeline once they understand what you need.
What we book.
The calls a web design studio actually takes, from a first discovery call to an ongoing maintenance chat.
- Discovery call (30 min)
- Proposal presentation meeting (45 min)
- Site review / audit call (30 min)
- Maintenance and hosting consultation (20 min)
What it actually does for this trade.
Discovery call booking
Books proper time to scope a brief, rather than guessing timeline or cost on the first call.
New build vs. redesign routing
Separates the two project types, since they need different starting questions.
Maintenance and hosting enquiries
Handles ongoing support questions separately from new project enquiries.
Frequently asked questions.
Will it quote a price or timeline on the call?
No, it captures what the site needs to do and books a discovery call, since pricing and timeline depend on scope that only a proper conversation can establish.
Can it handle a caller who doesn't know any technical terms?
Yes, it asks in plain business terms what the site needs to achieve, rather than expecting a caller to already know platform or CMS jargon.
What about existing clients asking about maintenance?
It routes those as their own enquiry type, separate from new project leads, so ongoing clients get the right follow-up.
Other lead qualification businesses on team.help.
Turn every 'I don't know where to start' call into a discovery call.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
Call 020 4538 8898 See pricing Get started