Structural concern triage
A worsening crack or sign of movement gets flagged as a priority visit, not queued behind routine extension enquiries.
The AI receptionist that grew into the whole job.
An AI receptionist built for builders.
The big extension enquiry goes to whoever calls back first, and it's rarely you between site visits. A snagging call from a finished job competes with a brand-new project for your attention. And someone worried about a crack in a wall won't wait for a callback - three calls that need answering the moment they come in, not at the end of the day.
What it sounds like on the phone.
We're thinking about a single-storey rear extension, we don't have drawings yet, just an idea of what we want.
That's a great place to start - let's get some proper detail down. Roughly what would the extension be used for, and do you have a sense of when you'd want the work to begin?
There's a crack running up from a window on the side wall, it's gotten noticeably wider over the last month.
Thanks for flagging that - a crack that's actively getting worse is something we'd want to look at sooner rather than later. Can I take your address and get someone out to have a proper look?
What we book.
Building work is scoped on site rather than booked blind - here's the kind of visit the receptionist arranges first.
- Quote visit - extension or conversion (60 min)
- Quote visit - small works or making good (30 min)
- Structural concern - priority visit (45 min)
- Snagging visit (45 min)
- Site survey with sub-contractor (90 min)
What it actually does for this trade.
Project scoping questions
The right early questions - drawings, permissions, timeframe - get asked so the first visit is worth everyone's time.
Survey visit booking
Extensions, conversions and small works all get booked in as a proper look rather than guessed at over the phone.
Snagging follow-up
Clients on a finished job can get a snagging visit booked without competing with new enquiries for attention.
Frequently asked questions.
Will it give me a rough cost for my extension?
No. Costs depend entirely on the site, the design and what's found once work starts, so no figure is ever given over the phone - only after a proper survey visit.
Can it tell me if a crack is structural?
No. It takes what you can see and how it's changed and flags it as a priority so someone qualified can look at it in person - it never offers a structural opinion itself.
Does it know if you can start my extension by a certain date?
It records the date you're hoping for and passes it straight to the builder, who checks it against the current programme - it never promises a start date on its own.
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Set up your builder's receptionist so the extension enquiry never goes to whoever calls back first.
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