Contract enquiry handling
New contract enquiries get moved toward a proper site visit and specification, not a rushed one-line quote.
The AI receptionist that grew into the whole job.
An AI receptionist built for commercial cleaners.
A business needing an ongoing contract rings expecting a proper conversation about specification, not a quick guess. A site manager needs a post-construction clean finished before handover, on a tight deadline. And a business whose current contractor has let them down wants continuity fast, without a gap in service - three calls a commercial cleaning business needs to handle like the business enquiries they are.
What it sounds like on the phone.
We're a small office looking to move our cleaning to a new contractor, our current one keeps missing visits.
Sorry to hear that - let's get you sorted properly. Roughly what size is the office, and would you want cleaning during the day or out-of-hours after everyone's left?
We've just finished a shop fit-out and need a proper builders clean before we open to the public next week.
Good to know the timing now. Roughly what size is the unit, and is there still building debris and dust to clear, or is it mainly a deep clean at this stage?
What we book.
Commercial cleaning starts with a site visit rather than a guessed quote - here's what the receptionist arranges.
- Site visit - contract specification (60 min)
- One-off commercial deep clean quote (30 min)
- Post-construction clean survey (45 min)
- Out-of-hours access planning visit (30 min)
- Priority pre-opening clean quote (30 min)
What it actually does for this trade.
Deadline-driven triage
A pre-opening or pre-inspection deadline gets flagged for priority attention rather than treated as routine.
Access and out-of-hours planning
Out-of-hours work gets the access questions asked early, so nothing holds up the actual proposal.
Switching-contractor continuity
Businesses moving away from an underperforming contractor get picked up quickly to avoid a gap in service.
Frequently asked questions.
Will it give me a contract price over the phone?
No. Contract pricing depends on the site, frequency and specification agreed, so a figure only comes after a proper site visit.
Can it guarantee my post-construction clean is finished before my opening date?
It records your deadline and flags it as a priority, but the actual scheduling commitment is made by the cleaning company once they've seen the site.
Does it handle out-of-hours access arrangements itself?
It captures what access is needed and passes it straight through, but agreeing key holding or entry logistics is finalised directly with the business.
Other quote, then the job businesses on team.help.
Drainage specialists · Driveway and paving firms · Electricians
Set up your commercial cleaning receptionist so contract enquiries get the proper conversation they need.
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