Group booking capture
Books tables above the walk-in size without pulling anyone off the counter mid-rush.
The AI receptionist that grew into the whole job.
A receptionist built for a cafe's phone.
A cafe loses the group booking call that rings mid-rush and nobody has a free hand for, the dietary question that goes unanswered when the counter's three deep, and the private-hire enquiry that never gets a call back.
What it sounds like on the phone.
Hi, could we book a table for eight for Saturday brunch?
Eight for Saturday brunch, that's one of our busier sittings so I'll pencil you in for half nine. Does that work, or would a bit later suit better?
Do you do oat milk and is anything on the menu gluten-free?
We do oat milk, and I can see a note on a couple of dishes marked gluten-free on the current menu. I'll leave that with your booking so the team can talk you through it on the day.
What we book.
What a cafe actually takes calls about, from a group table to hiring the whole space.
- Small table (walk-in, not usually booked) (45 min)
- Group table booking (60 min)
- Weekend brunch sitting (75 min)
- Private hire of the cafe (120 min)
What it actually does for this trade.
Dietary and menu answers
Answers from the cafe's own menu and dietary notes, never a guess.
Brunch waitlist
Offers a nearby time when the popular weekend slot is full.
Private hire enquiries
Captures the details of a whole-cafe booking for the owner to follow up.
Frequently asked questions.
We don't normally take bookings. Is this still useful?
Yes, it can be set to only book above your group threshold and simply answer questions the rest of the time, so it matches how you already run the floor.
Can it answer allergy questions safely?
It only repeats what your own menu or dietary board actually says, and never states something is safe that your source material doesn't confirm.
What about a private hire enquiry?
It captures the date, size and purpose and passes it straight to whoever handles those bookings, rather than trying to quote or confirm it itself.
Other reservations businesses on team.help.
Let the counter stay on coffee, not the phone.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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