Room booking around the clock
Takes reservations overnight so a late enquiry doesn't wait until the desk reopens.
The AI receptionist that grew into the whole job.
A receptionist built for a hotel's phone.
A hotel loses the late-evening caller booking a room for tomorrow, the group organiser trying to hold five rooms for a wedding party, and the guest asking about a cot or a ground-floor room who gives up when nobody picks up.
What it sounds like on the phone.
Hi, do you have a family room for two nights next Friday?
Let me check Friday and Saturday for you. How many in the family, and would you like the cot added for a little one?
We need to hold five rooms for a wedding in June, is that something you do?
It is, that's a block booking. I'll take the date and rough room mix and pass it straight to our reservations team to confirm availability and hold them together.
What we book.
The room types and booking shapes a hotel takes calls about, from a single room to a full block.
- Single room (1440 min)
- Double or twin room (1440 min)
- Family room (1440 min)
- Suite (1440 min)
- Block booking (multiple rooms) (1440 min)
What it actually does for this trade.
Block booking capture
Gathers the dates and room mix for a group or wedding and hands it to reservations.
Amenity and policy answers
Answers parking, breakfast and accessibility questions from the hotel's own pages.
Rate plan routing
Passes on rate and pricing questions to the reservations team rather than quoting a figure.
Frequently asked questions.
Can it quote our room rates?
No, it never states a price. It captures the dates and room type and routes the guest to a human or your booking engine for the rate.
Will it handle a group or wedding block booking correctly?
It captures the dates, room mix and group size and flags it as a block booking so your reservations team handles the hold, rather than trying to book it itself.
Does it work outside reception hours?
Yes, it takes new booking enquiries overnight and your team confirms them the next morning, so a late caller isn't lost.
Other reservations businesses on team.help.
Never lose a late-night booking to an empty desk again.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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