New enquiry intake
Takes down the situation calmly so an adviser starts the first call already briefed.
The AI receptionist that grew into the whole job.
Reception built for an immigration practice.
A caller anxious about a visa decision due any day. An existing client checking on an appeal that's been filed. An employer asking how sponsorship actually works before they've even had a first conversation.
What it sounds like on the phone.
I've applied for leave to remain and I'm getting really worried, it's been months.
I understand that's stressful. I'll take a few details now and get one of our advisers to call you back to talk through where things stand.
It's about my appeal, case reference IA-4471, has anything come through?
Let me confirm your name against that reference, then I'll get your adviser to call you back with the latest.
What we book.
The kinds of enquiry a first call usually turns out to be:
- New enquiry consultation (45 min)
- Visa application support (45 min)
- Appeal support consultation (45 min)
- Sponsorship licence enquiry (45 min)
What it actually does for this trade.
Caller verification
Confirms who's calling and their relationship to the case before discussing an existing matter.
Deadline flagging
Notices a decision date or deadline and marks the call for prompt attention.
Callback promises kept
Records who was promised a call and by when.
Immigration advice is a regulated activity; the receptionist gives none, ever, however the question is asked. It takes the case and passes it to a regulated adviser, and it confirms who is calling before discussing any existing case.
Frequently asked questions.
Can it tell me if my application is likely to be approved?
No, never. Immigration advice is a regulated activity and the receptionist doesn't provide any; it takes your details and a regulated adviser calls back to discuss your case properly.
Will it discuss my case with a family member who calls on my behalf?
Only once it has confirmed who is calling and that they're entitled to be told: otherwise it takes a message rather than sharing any detail.
What if I ask a general question, not about my own case?
General factual information, like what documents a process typically needs, can be shared, but anything that touches on your own eligibility or chances is always passed to a regulated adviser.
Other case intake businesses on team.help.
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See how an immigration reception line takes cases with care, within the rules, set up in a few minutes.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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